seawaybeauty

Policy

Customer Policy (Retail)

Data Collection, Customer Privacy, and Use

We collect personal information from customers to provide a seamless shopping experience and fulfill orders. The types of data we collect include:

  • Personal Information: Name, shipping and billing addresses, email address, and phone number
  • Payment Information: Credit/debit card details or third-party payment provider information (e.g., PayPal)
  • Website Usage Data: Browsing behavior, IP address, and device information (collected through cookies)

We use your information to process and fulfill orders, communicate order confirmations, shipping updates, and provide customer support, to send promotional emails (if you opt in), and to improve our website performance, customer experience, and product offerings

Data Protection

We prioritize your privacy and security by implementing the following measures:

  • Secure Socket Layer (SSL) encryption on all pages
  • Payment information is processed through secure, PCI-compliant third-party gateways
  • We never store full payment card details on our servers
  • User data is only accessible to authorized personnel for order fulfillment and customer service
  • We do not sell or share your personal information with third parties, except as required for shipping or legal compliance

You may contact us at any time to request access, changes, or deletion of your personal data.

Shipping Process

We strive to ship your skincare products quickly and reliably.

  • Processing Time: Orders are processed within 1–2 business days
  • Shipping Methods: We offer standard, expedited, and international shipping through trusted carriers (e.g., USPS, UPS, DHL)
  • Tracking: A tracking number is sent via email once your order ships
  • Shipping Delays: Delays due to holidays, weather, or customs are outside our control, but we will do our best to support you in resolving issues

Return and Refund Policy

We want you to be happy with your purchase. If you’re not satisfied, our return policy is below:

  • Return Window: Items can be returned within 30 days of delivery
  • Condition: Items must be unused, unopened, and in original packaging
  • Process:
    1. Contact us via email with your order number and reason for return
    2. We will provide return instructions and a return label free shipping?
    3. Once we receive and inspect the return, we’ll issue a refund to your original payment method
  • Non-Returnable Items: For safety reasons, used skincare products cannot be returned
  • Damaged Items: If your product arrives damaged, please contact us within 7 days of delivery with a photo for a replacement or refund

Product Quality & Ingredient Concerns

Your safety and satisfaction are our top priorities. If you believe there is a problem with the ingredients, formulation, or performance of any product you receive:

  • Please contact us immediately at seawaytradingwtc@gmail.com with your order number and a description (or photo) of the issue
  • We will escalate the concern to our partner labs in China for investigation and corrective action
  • We will provide a full explanation, replacement, or refund depending on the outcome of our review
  • If there is ever a confirmed product defect, we will update customers and take appropriate action to ensure transparency and trust

Contact Us:
 For any privacy, shipping, or return-related concerns, please reach out to our customer service at seawaytradingwtc@gmail.com

Customer Policy (Wholesale)

Thank you for partnering with Seaway. We are committed to providing our wholesale partners with high-quality skincare products and reliable support. This policy outlines how we collect and protect business data, process orders, manage shipping, returns, and handle any product quality concerns.

Business Information & Data Privacy

We collect certain business and contact information to process wholesale orders and maintain our partnership.

Information We Collect:

  • Business name and contact person
  • Email address and phone number
  • Billing and shipping addresses
  • Tax ID or reseller certificate (where applicable)
  • Purchase history and order details

How We Use Your Information:

To verify wholesale eligibility, process orders, provide order updates, account management, and customer service, send important communications, and occasional promotional offers

Data Security:

We use industry-standard SSL encryption and secure third-party payment processors. All business data is confidential and only accessible to authorized staff. We do not share or sell your information.

Order Processing & Shipping

Order Minimums:

Wholesale orders are subject to a minimum purchase of 10 boxes per product. Please refer to our current wholesale catalog or speak with your account manager for details.

Processing Time:

Orders are processed within 3–5 business days after payment confirmation.

Shipping:

  • Pick up: Pick up your order at our warehouse location after it has been processed — at no extra fee. We will notify you by email when your order is ready for pick-up.
  • Domestic Orders: Shipped via trusted carriers such as UPS, FedEx, or DHL.
  • International Orders: We ship globally; buyers are responsible for all customs, duties, and import taxes.
  • Large Shipments: Freight shipping is available for palletized or bulk orders.
  • Shipping costs are calculated based on order weight, volume, and destination.

Tracking:

Tracking numbers will be provided once your order has shipped.

3. Returns & Refunds

Due to the nature of wholesale distribution, we maintain a strict return policy:

Returns Are Accepted Only If:

  • Products arrive damaged, defective, or incorrect
  • A return request is submitted within 7 business days of delivery
  • Items are unopened, unused, and in original packaging

Return Process:

  • Email us with your order number, description, and photos of the issue
  • Upon approval, we will provide a Return Merchandise Authorization (RMA) and return instructions
  • Approved returns may be refunded or credited toward a future purchase
  • A restocking fee may apply for non-defective returns (if approved at our discretion)

We do not accept returns on unsold merchandise or opened products due to hygiene and resale regulations.

4. Product Quality & Ingredient Concerns

We stand behind the quality and safety of our skincare formulas. All products are developed in collaboration with certified labs overseas and undergo rigorous quality checks.

If you or your customers experience any issues related to product ingredients, safety, or performance:

  • Please report the issue immediately with supporting details (photos, batch number, etc.)
  • We will escalate the concern to our manufacturing labs in China for investigation
  • We will follow up with a clear explanation and offer either a product replacement, credit, or refund depending on the outcome

We are committed to maintaining the trust and satisfaction of our wholesale partners and their end customers.